Interior Full-service Process
After the first conversation over the phone or through emails, we will analyze your project and send you a new client packet which includes a standard contract along with frequently asked questions and fee schedules, a detailed client questionnaire, and a budget worksheet. The packet is for you to get a more solid idea of how we proceed with the service. It also helps reduce both of our potential misunderstandings significantly and facilitates our collaboration from the very beginning. You will have enough time to read it through and be able to provide more information in detail for us to start the work.
Should you decide to proceed, the first meeting is where we discuss the renovation process in general and most importantly determine the scope of work. We meet with you on your project site to get an idea of your lifestyle, preference, budget, and timeline which are essentially based on the client packet you received after the initial inquiry. It also allows us to determine if we are a good designer-client fit. After this meeting, we will be able to prepare and send you a scope of work document for your review and approval. This meeting will last 90 minutes maximum and the fee is CA$250, payable at the beginning of the meeting. This cost will be deducted from the design fee at the end of the project if we are engaged in your project.
Please keep in mind that this is a get-to-know each other meeting, no specific solutions will be provided. We can have 100 ideas right away but without knowing you and your project enough, giving solutions doesn't make any sense and is irresponsible to your needs. Good solutions are the result of a certain design process which factors in all your space conditions and personal needs. We are not a cookie-cutter type of design firm and we don't simply give tips that you can easily find on the internet, nor do we just apply strategies that we used in past projects. We address each client's unique needs with creative solutions, which will take a certain amount of time and will result in a very functional and beautiful residence for you.
It is possible that you are not sure about the scope of work you need and want while contacting us. In this case, we strongly suggest that you choose our Onsite Consultation service first, where we will be discussing certain possibilities in the big picture and then you will be able to decide if you are going to do the project as well as to determine the scope of work and budget.
Fee Proposal and Design Agreement
This document includes our fee schedule and design agreement which are drafted based on the approved scope of work after the first meeting. Since each project is unique, our fee schedule is different from project to project and clearly outlines the detailed scope of work and billing methods. It can be a flat fee or an hourly fee (CA$125), or a combination of the two, all depending on the type of project and scope of work. The design agreement outlines the responsibilities of both the Client and ShenweiDesign. Please check out the explanation of how we charge.
Upon receipt of the first scheduled fee as a deposit, the real work starts. We go to your project site and take measurements.
Before designing anything, we will help you narrow down the design direction by presenting you with mood boards which are made based on the information we gathered from the first meeting and your previous emails as well as extensive research accordingly. All decisions made at that presentation meeting will be documented and sent to you for your double confirmation. With your approval of design intent, we will be able to align our design vision with your expectations and eliminate ideas that are not to your liking.
The general design process will include but not be limited to drafting all AutoCAD documents (plans, elevations, customized furniture details), 2D or 3D visualizing, as well as material and FF&E (furniture, fixture & equipment) selections. Each document will require your approval.
Budget Control and Adjustment
Knowing a precise and accurate budget is sometimes hard for clients. For those who can give a strict budget, we will work within the budget. When making design decisions, we always take into account that the cost of selections suits the budget while maintaining the expected quality. For those who don’t really know how much they should spend, we will propose our design first and then adjust it according to your more informed expectations.
If what’s in your mind is not quite realistic for your budget, we will try to make this clear to you as early as possible.
ShenweiDesign remains in close contact with our general contractor, cabinet maker, artisan, etc. so that each is aware of the design and is on schedule. We will visit the site on a regular basis during the construction phase to answer questions and supervise installations, as well as minimize the impact of any unforeseen problems.
Purchasing and Project Management
Our goal is to bring the project to the highest level of completion within your desired timeframe and within the budget that was approved along with the design process. In order to achieve that, deliveries and installations will be handled by us. But we will also be happy to work with your preferable team.
We are proud of our transparent pricing system. As a design firm, we receive trade discounts on most products and we happily pass all those discounts onto our clients. At the purchasing stage, we charge a procurement & project management fee which is a percentage of the product cost. Before placing the order, we send you a proposal of selected items which shows exactly how much we are going to pay the vendors. We will also send you a copy of all the original bills. We want you to have peace of mind that our team is always working for your best interest.
Once you have approved our design proposals, we will ask you for a deposit for all items that need to be purchased by us, based on the proposed prices. We will place orders from our suppliers on your behalf. Sometimes the proposed price from suppliers has an expiring date, so we highly encourage that you pay the deposit within 7 days upon receipt of the proposal.
Given the feature of the manufacturing industry, for instance, customized furniture from abroad and backorders, this process can last anywhere from one month to more than one year.
However we offer the purchasing service, you can still choose to do it yourself as long as you respect our product specifications which aim to keep the project's integrity and guarantee a satisfying result.
Here comes what all hard work is for - the magic unfold and your ultimate satisfaction.
Excited about this adventure ahead? Please contact us here.